Shipping policy

Thank you for shopping with jumma & james ltd. This page explains how we ship your order.

Order processing

Orders are processed within [1-3] business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.

Where we deliver

We currently deliver to [Pakistan / list of countries]. If your country is not listed, please contact us before ordering.

Delivery times

Estimated delivery time is [X-X] business days after dispatch. Delivery times are estimates and may vary because of courier delays, weather, holidays or customs checks.

Shipping costs

[Free standard delivery on orders over Rs. X. Otherwise a flat rate of Rs. X applies.] The exact cost is shown at checkout before you pay.

Tracking

Once your order is dispatched you will receive an email with a tracking number and link. Tracking updates can take up to [48] hours to appear.

Customs, duties and taxes

For international orders, customs duties or import taxes may be charged by your country. These are the customer's responsibility unless stated otherwise at checkout.

Delayed, lost or damaged parcels

If your parcel is late, lost or arrives damaged, contact us within [7] days of the delivery date (or expected delivery date) with your order number and, for damage, a photo. We will work with the courier to resolve it.