Exchange & return policy

Exchange & return policy

We want you to be happy with your purchase from jumma & james ltd. If you are not, here is how returns and exchanges work.

Return window

You can request a return or exchange within [14] days of receiving your order.

Eligible items

Items must be unused, in their original condition and packaging, with all tags and labels attached.

Items we cannot accept back

For hygiene and safety reasons we cannot accept returns of: [opened or used beauty and skin-care products, pet food and treats, personal-care items, gift cards, items marked final sale].

How to start a return or exchange

Email [your email address] with your order number, the item(s) you want to return or exchange, and the reason. We will reply with the next steps and the return address.

Refunds

Once we receive and inspect your return, we will confirm by email. Approved refunds are sent to your original payment method within [5-10] business days.

Exchanges

If you want a different size, colour or item, tell us in your request. Exchanges depend on stock availability.

Damaged or wrong items

If your order arrives damaged or incorrect, contact us within [7] days with photos and we will send a replacement or refund at no extra cost to you.

Return shipping

[Customers pay return shipping unless the item is faulty or we sent the wrong item.] Please use a trackable service, as we cannot be responsible for returns that do not reach us.